Thanks for your interest in our website.  We believe in being transparent about what data we collect and how we use it.  We believe that our policies and procedures are compliant with current and future New Zealand Privacy Laws, however, we may update our policy and this page at any time without additional notice being given.  If we do update this page, we will update the “Last Update Date” date.

If you have questions (or issues with our site), you may like to read our FAQ (Frequently Asked Questions) page and you may also wish to consult our Terms and Conditions page.

Last Updated: August 2020

—

Who we are

Our website address is: eventide.co.nz.  The publisher of this website is Eventide Ltd.

What personal data we collect and why we collect it

In general, you can visit our website without providing any personal information. We usually collect information when you contribute or engage in any of the following parts of our website;

Comments

If you leave comments on the site, we collect the data shown in the comments form: name, email, your IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if you have one) is visible to the public in the context of your comment.

Media

If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms & Newsletter Sign Up

If you contact us via the contact form on our website, we will collect and store your the data you’ve supplied in a secure server and we will also pass this data through various servers and services so that it can reach the intended recipient, so that they can receive your message and reply accordingly.  You may also be prompted to join our newsletter and if you do we will also collect and store the information you’ve provided, for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This site utilises multiple analytics services to help us to improve the overall experience for all users.  All information is Anonymized before storage and processing begins.

Shop Orders

While you visit our shop, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping (if relevant)
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping (if relevant) before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site and your account info, should you navigate away so that you’ll be able to login again easily.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings and operations
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

Security

We take our customer’s data seriously and have secured this website with SSL (Secure Sockets Layer) technology, that encrypts sensitive information transmitted between your computer and our website servers.

Any information you do provide (for example; your address, phone number, name and email address when creating an account) will never knowingly be sold or passed on by us to any third parties. We hold all data in the strictest of confidence, on a secured server. For additional security, we encrypt any sensitive information such as passwords.

In terms of payments, we do not have access to, nor do we store or retain any of your Credit Card details, since all of our payments are processed off-site through our PCI compliant encrypted payment gateway.

We take measures, including data encryption, to protect the transmission of all sensitive end-user information. We make reasonable efforts to ensure the integrity and security of our network and systems. Nevertheless, we cannot guarantee that our security measures will prevent third-party ‘hackers’ from illegally obtaining this information. We do take all reasonable measures to prevent such breaches of security, but given the resourcefulness of cyber-criminals we are unable to guarantee that our security is 100% breach-proof. You assume the risk of such breaches to the extent that they occur despite our reasonable security measures.

Who we share your data with

We do not knowingly share your data with any unauthorised third party.

We may share your data across our team members (and this includes our trusted third party service providers) purely to provide the product(s) and / or service(s) you have requested, or to provide the best experience for you on the site.

Members of our team may have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and;
  • Customer information like your name, email address, and billing and shipping information;
  • Submitted form information and comments.

Our team members have access to this information to help fulfil orders, process refunds and support you.

How long we retain your data

Data is retained indefinitely. This is so we can provide the appropriate services.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

If you join up to our newsletter, some of your information (e.g. name, email, location etc) will be transferred to our Newsletter Provider.

Data is typically sent / received / transmitted and stored “in the cloud” through e.g. our webhosting provider, cloud email / data providers (Google, Microsoft etc) and any other related 3rd party service provider(s) that we (or our trusted partners) have contracted with to supply services that enable us to run our business, perform our services, or deliver products and services to you that you’ve requested..  Such providers may be located in New Zealand, Australia, UK , USA – or elsewhere. In this regard, we expect and understand that such providers perform their duties securely, safely and in a manner that complies with the current and future NZ Privacy Laws.

Your choices

  • If any information we hold about you is incorrect, please contact us to request that it be updated.
  • If you decide not to provide us with your personal information, we will not be able to provide products and or services to you.
  • If at any time, you wish to be removed from our newsletter or public areas of our site, you may request that and we will respect your wishes.
  • You also have the right to request a copy of the information we have on record for you. You may also request that data be deleted.
  • If you are an existing customer, you can close your account, subject to additional terms that may apply concerning the access and processing of your data.